Refined Style for the Modern Woman. Elevated essentials designed for effortless luxury
The OC Signature Satin Finish Cropped Bomber Jacket
The OC Signature Satin Finish Cropped Bomber Jacket
FAQ'S
Contact Us
We sell tumblers and other lifestyle products, including custom and personalized designs. Some items are handmade or made to order.
Shipping Policy
Shipping Policy – House of OC
At House of OC, we are committed to delivering your order quickly, securely, and with care.
UK Delivery – Free 2-Day Shipping
We are pleased to offer FREE standard delivery on all UK orders, with an estimated delivery time of 2 business days.
- Processing Time: Orders are processed within 1 business day
- Delivery Time: 2 business days after dispatch
- Shipping Cost: Free on all UK orders
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.
Order Cut-Off Time
Orders placed before 2:00 PM (UK time) will be processed the same day. Orders placed after this time will be processed the next business day.
Delivery Days
We deliver Monday to Friday (excluding bank holidays).
Delays
While we aim to meet our delivery times, occasional delays may occur due to courier issues or high demand. If this happens, we will keep you informed.
Incorrect Address
Please ensure your shipping details are correct at checkout. House of OC is not responsible for delays or lost parcels due to incorrect address information.
Contact Us
If you have any questions about your delivery, please contact us:
Email: hoopulentcreations@gmail.com
Phone: 07361 720076
Return Policy
Contact us within 48 hours of delivery with:
- Clear photos of the item
- Photos of the packaging
We will review the issue and offer a replacement or refund if approved.
Privacy Policy
Privacy Policy – House of OC
At House of OC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
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1. Information We Collect
When you visit our site or place an order, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
- Order history
- IP address and browsing data
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2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you opt in)
- Prevent fraud and enhance security
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3. Payment Information
All payments are processed securely through trusted third-party providers such as Shopify Payments, PayPal, or other payment gateways. We do not store your full payment details.
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4. Sharing Your Information
We only share your information when necessary to operate our business, including:
- Payment processors
- Shipping couriers
- IT and website service providers
We do not sell or rent your personal data to third parties.
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5. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences
- Understand how you use our site
- Improve performance and functionality
You can disable cookies in your browser settings if you prefer.
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6. Data Retention
We retain your personal information only for as long as necessary to fulfil your orders and comply with legal obligations.
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7. Your Rights (UK & GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of your data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent for marketing
To exercise these rights, please contact us using the details below.
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8. Security
We take appropriate security measures to protect your personal information from unauthorised access, misuse, or disclosure.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
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10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Email: hoopulentcreations@gmail.com
Phone: 07361 720076
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Thank you for trusting House of OC.
Terms of Service
Terms & Conditions – House of OC
These Terms & Conditions govern your use of the House of OC website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.
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1. About Us
House of OC is an online fashion retailer offering clothing and accessories within the United Kingdom.
Contact details:
Email: hoopulentcreations@gmail.com
Phone: 07361 720076
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2. Use of Our Website
By using this website, you agree:
- To use the site for lawful purposes only
- Not to misuse or attempt to disrupt the website
- Not to reproduce or copy content without permission
We reserve the right to refuse service to anyone at our discretion.
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3. Products & Pricing
- All prices are listed in GBP (£)
- We aim to ensure all product descriptions and prices are accurate
- We reserve the right to correct errors or update information at any time
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4. Orders
When you place an order:
- You will receive an order confirmation email
- All orders are subject to acceptance and availability
- We reserve the right to cancel or refuse any order
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5. Payment
We accept secure payments via trusted third-party providers such as Shopify Payments, PayPal, and major debit/credit cards.
We do not store your full payment details.
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6. Shipping
We offer Free UK 2-Day Delivery:
- Processing time: 1 business day
- Delivery time: approximately 2 business days
Delivery times are estimates and may vary due to courier delays or external factors.
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7. Returns & Refunds
We want you to love your purchase.
- Items must be returned within 14 days of delivery
- Items must be unused and in original condition
- Refunds will be processed once the item is received and inspected
Please contact us before returning any item.
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8. Intellectual Property
All content on this website, including logos, images, text, and designs, is the property of House of OC and may not be used without permission.
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9. Limitation of Liability
House of OC is not liable for:
- Indirect or consequential losses
- Delays caused by third-party services (e.g. couriers)
- Misuse of products
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10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
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11. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on this page.
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12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
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13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: hoopulentcreations@gmail.com
Phone: 07361 720076
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Thank you for shopping with House of OC.
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